Warranty and Warranty Replacement Programs


All PACLABS products are warranted to perform in accordance with the written materials accompanying each product for a period of ninety (90) days from the date of shipment. No other expressed or implied warranties are available. During this warranty period, customers may contact our TAC via this WEB site or by calling (800) 648-6022 or (209) 367-0779 to report problems.

Hardware and software media is warranted to be free from manufacturing and workmanship defects. In the event of a discovered defect, the warranty includes next business day shipment of exchange products only. Customers are expected to return inoperative products within 10 days to avoid billing.

Software warranty includes ONE TIME technical assistance on the basic functionality of the software or installation. Customer applications are not supported under this program. Customers can subscribe to our Advantage Basic or Advantage Plus Support programs in order to participate in technical assistance, maintenance releases or upgrades.

PACLABS’ entire liability and the customer’s exclusive remedy consists of, either (a) repair or replacement of the licensed product, upon its return to our TAC through issuance of a Hotline Ticket (Bug Reporting/Ticket Status), or (b) return of the original purchase price. The warranty is void if the product’s failure has resulted from accident, abuse or misapplication by customer. Any replacement products will be warranted for the remainder of the original warranty period or thirty (30) days whichever is greater.

In no event will PACLABS be liable for consequential damages, including damages for loss of business profits, business interruption, loss of business information or other pecuniary loss.