Technical Assistance Center (TAC)
The effectiveness of technology is measured not only in terms of design and deployment, but also in the quality and responsiveness of technical support available.
Our TAC provides technical support across the country for on- and off-site maintenance, and support for legacy systems.
The PACLABS Advantage technical support program covers all aspects of support, including:Advantage is a multi-tiered offering, allowing you to choose the right level of service for your particular needs. No matter what tier you select, you have access to senior technical experts with years of product and field experience. We can offer rapid problem resolution and reduced system downtime which means a quicker return on your investment.
- Hotline direct assistance
- Bug reporting and resolution
- Product version upgrades
- Installation and configuration help
- Hardware warranty replacement
- Usage tips and product news
Why choose PACLABS' TAC?
- One point of contact with field engineers available nationwide
- We support legacy software and hardware equipment
- Lower cost than managing your own call center
For more information on Support Agreements or Warranty information.