The Advantage Support Agreement Programs
World Class Technical Support
Our customers deploy PACLABS products worldwide to support their mission-critical applications and infrastructure. But the effectiveness of technology is measured not only in terms of design and manufacture, but also the quality and responsiveness of the technical support.
The Advantage Support Programs
PACLABS offers a range of product support programs customized to meet your needs.
The Advantage Support Agreement Programs
- Hardware extended warranty
- "bug" reporting and resolution
- Software downloads
- Installation and configuration help
- Technical Release Notes and Product news
- Competitive pricing, with multi-year discounts available
ADVANTAGE BASIC Software Support
- Hotline access to trained technical support staff.
- Startup support. One time installation and configuration support.
- Clear escalation path into Development team, when required.
- Technical Release Notes and Product news.
- Software downloads.
- Software Technical Assistance, Monday thru Friday, 9 AM to 6 PM *.
- Support Engineers use a commercial Call Center Data Base for trouble logging, searching, and patterning.
ADVANTAGE PLUS Software Support
ADVANTAGE Hardware Extended Warranty
- All of the ADVANTAGE BASIC features plus the following
- Software Maintenance Subscription Service which provides maintenance and point releases. New releases shipped ground.
- Discounts on Version upgrades.
- Same-day service, (Only available within 75 mile radius of PACLABS Sales offices). Same-day service provides a replacement board within 24 hours of initial call.
- Next-day replacement within the continental United States.
* Coverage is 0900-1800 Local Time for all Domestic Time Zones.